Privacy Policy.

Privacy Policy 2018

The EU General Data Protection Regulation 2018 (GDPR) replaced the Data Protection Act (1998) and came into force on 25th May 2018. GDPR makes it clear that all data is collected legally, stored securely and used responsibly. In view of these changes, we have reviewed the personal data we hold on our supporters and trainees.

When we say ‘personal data’ we mean identifiable information about you, like your name, email, address and telephone number. 

How we collect your data

Information you provide to us directly: When you answer questions in our application form, send us an email or verbally give us personal details.  If you don’t want to provide us with personal data, it will mean we will be unable to contact you regarding our service.

Where we collect personal data, we’ll only process it for a legal requirement, legitimate interest or where your consent has been given. No data will be held unnecessarily.

We have legitimate interests to collect your data so that we are able to contact you about the services you are requesting to access.

How we use your data

We use your personal data primarily to contact you and/or support you. Friends First will not share your data with any external body unless there is a legal or statutory requirement to do so.

How we store your data

Security is a priority for us when it comes to your personal data. Your data is stored electronically in a secure folder. This is only accessible to employed members of staff from the charity. 

The length of time we keep your personal data depends on whether we have an ongoing need to retain it.  We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised

Your Rights

It’s your personal data and you have certain rights relating to it. You have the right to:

  • know what personal data we hold about you, and to make sure it’s correct and up to date
  • request a copy of your personal data, or ask us to restrict processing your personal data or delete it
  • object to our continued processing of your personal data

You can exercise these rights at any time by calling the office on 01273 840880.

If you’re not happy with how we are processing your personal data, please let us know by calling us on: 01273 840880.

We will review and investigate your complaint, and try to get back to you within a reasonable time frame.

You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.

By ticking to confirm you have read this policy and entering your name in the electronic application form, you are giving your consent for us to collect and store your personal data and to contact you accordingly.